Eco Flower - Need to return

0 comments
Not resolved

I need my money back for my orders 182005 and 182008.

Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Jun 26.

Eco Flower - Robbed!! And embarressed

0 comments
Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website

I ordered a gift for my boss and # the gift never arrived after she picked it out and #2 im out $100. Im so pissed off right now. I want am apology and my money back.

Company wrote 0 private or public responses to the review from Jun 06.

Eco Flower - Never received product AND was just charged 29.99 for the subscription box.

0 comments
Not resolved
1.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website

I ordered 2 bogos back in August 2016. I never received anything.

I called and they said it should be another month. Everytime I called, it was the same thing. The last time I spoke to them was the end of 2018 and was told they would send me a gift certificate for being so patient. The next day I received a $5.00 gift certificate (like I'm gonna use it).

I have not heard a word from them. Then, today I look at my bank account and they have charged me $29.99 for a subscription box. Are you kidding me? I DID NOT ORDER THIS.

Every number I called, including the number used on the bank draft is saying the number is no longer working. Now I have to have my bank card completed replaced because of this crap. I have many thing tied to my bank card that I pay on a regular basis. I would like to drive from Texas to Utah and have a face to face.

Don't know what else to do. Please help!

Product or Service Mentioned: Eco Flower Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $80.

Preferred solution: Full refund.

I didn't like: This company.

Company wrote 0 private or public responses to the review from May 15.

Eco Flower - Have no received my order

0 comments
Not resolved

Says the number is disconnected

Product or Service Mentioned: Eco Flower Delivery Service.

Reason of review: Order processing issue.

Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from May 09.

Eco Flower - Never received my item.

0 comments
Not resolved
1.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website

I ordered about $55 dollars worth and never received my item. I emailed them several times everytime getting an automated response:

(Oh, it has been 10 months)

Product or Service Mentioned: Eco Flower Delivery Service.

Reason of review: Order processing issue.

Company wrote 0 private or public responses to the review from Apr 20.

Eco Flower - HORRIBLE

0 comments
Not resolved
1.0
Details
Customer service
Delivery Service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Website

I placed an order on a Friday for wedding items, I called Monday to cancel my order which is within my rights according to their terms and conditions. I was treated horribly and spoke down to.

When I asked the supervisor "Mel" why she was being so rude and condescending when I was being polite and trying to find a solution she yelled at me and stated "I'm not arguing with you, I'm not being condescending that's your perspective" for which I replied "that's exactly what a condescending person would say".

She didn't like that. She refused to help me and just quoted "its our policy"

Product or Service Mentioned: Eco Flower Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $145.

Preferred solution: Full refund.

Company wrote 0 public responses to the review from Jan 29.

Eco Flower - Thieves

0 comments
Not resolved
1.0
Details
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Turnaround Time

I placed my order in April, 2017. The timeline wasn’t given prior to my order placement but in the confirmation.

After several months I sent a message asking about my order. The response received something like “eh we don’t know” (my take on what they said). Months later I asked again. Same sort of response.

After 7 months I asked for a refund. I didn’t have it in 2 months. I emailed and received the same sort of response.

Each time the message is personalized and doesn’t appear to be a stock response. I don’t know how a business can think this is acceptable.

Product or Service Mentioned: Eco Flower Shipping Service.

Reason of review: Order processing issue.

Company wrote 0 public responses to the review from Jan 08.

Eco Flower - Not reliable

0 comments
Not resolved

I ordered in May for event in July. I was never contacted to explain delay.

I called several times and was told it would be expedited. In December I was fed up and called again and order was still not ready to ship. I complained and now they magically found the flowers to complete my arrangement. I have not received so I am still waiting.

I would not recommend lending them your money as without my complaining this is what you can expect. Customer service is unreliable. Company cannot be trusted.

I can't evaluate the product because after 7 months I do not have anything. They apologized but after this long I think more is in order to cover my waiting.

Product or Service Mentioned: Eco Flower Delivery Service.

Reason of review: Order processing issue.

Company wrote 0 public responses to the review from Dec 26, 2017.

Eco Flower - Never received the items

0 comments
Not resolved
1.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website

Ordered 2 pictures in June. It is now November.

I attempted to contact them 3 times by email and 3 times per phone. Got the usual run around and never got to speak to a person, just am answering machine. I have ordered from them before and they were late but not this late. Very disappointed.

Will never order from them again. To be fair I have ordered grom them in the past and like their product.

Product or Service Mentioned: Eco Flower Shipping Service.

Reason of review: Problem with delivery.

Company wrote 0 public responses to the review from Nov 15, 2017.

Eco Flower - DONT WASTE YOUR TIME OR MONEY!!

0 comments
Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website

Ordered in January still haven’t received half my order. Emailed them in August and was told they were working on it.

Now I demanded a refund and they said they can’t seem to refund my card so they’ll be sending a check. We’ll see. I can’t understand how they can still be in business when people aren’t getting the products they’re ordering. Absolutely ridiculous!!

They don’t deserve to be in business. Stop giving them money!

Product or Service Mentioned: Eco Flower Shipping Service.

Reason of review: Order processing issue.

Company wrote 0 public responses to the review from Nov 08, 2017.

You May Also Like