Eco Flower Reviews

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Horrible Customer Service & Cheap Products

Eco Flower - Horrible Customer Service & Cheap Products
Eco Flower - Horrible Customer Service & Cheap Products
Eco Flower - Horrible Customer Service & Cheap Products
My boyfriend bought me a picture frame and a vase with flowers for my birthday. He bought them in advanced so they'd get here on time (which is good because they took a VERY long time to be delivered). The quality of the vase was extremely poor... it looked nothing like the picture online and looked like it was just thrown together. The picture frame also looked nothing like it did online and the ropes are so lose it won't hold a picture. It was also supposed to come with hardware to hang it and it didn't. When he contacted customer service they said that it had been too long so he was out of luck. Save your money... I would never recommend Eco Flowers to anyone I know.
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1 comment
#1321424

i agree the shipping time sucks !!!!!!!!!!!!

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ID
#1021946 Review #1021946 is a subjective opinion of poster.
Product
Eco Flower Arrangement
Reason of review
Bad quality
Preferred solution
Full refund
New Reviewer

Need to return

I need my money back for my orders 182005 and 182008.
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ID
#1289511 Review #1289511 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer

Robbed!! And embarressed

I ordered a gift for my boss and # the gift never arrived after she picked it out and #2 im out $100. Im so pissed off right now. I want am apology and my money back.
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ID
#1273436 Review #1273436 is a subjective opinion of poster.
Product
Eco Flower Artificial Flowers
New Reviewer

Never received product AND was just charged 29.99 for the subscription box.

I ordered 2 bogos back in August 2016. I never received anything. I called and they said it should be another month. Everytime I called, it was the same thing. The last time I spoke to them was the end of 2018 and was told they would send me a gift certificate for being so patient. The next day I received a $5.00 gift certificate (like I'm gonna use it). I have not heard a word from them. Then, today I look at my bank account and they have charged me $29.99 for a subscription box. Are you kidding me? I DID NOT ORDER THIS. Every number I called, including the number used on the bank draft is saying the number is no longer working. Now I have to have my bank card completed replaced because of this crap. I have many thing tied to my bank card that I pay on a regular basis. I would like to drive from Texas to Utah and have a face to face. Don't know what else to do. Please help!
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ID
#1256543 Review #1256543 is a subjective opinion of poster.
Service
Eco Flower Delivery Service
Cons
  • This company
Reason of review
Poor customer service
Loss
$80
Preferred solution
Full refund
New Reviewer

Have no received my order

Says the number is disconnected
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ID
#1251645 Review #1251645 is a subjective opinion of poster.
Service
Eco Flower Delivery Service
Reason of review
Order processing issue
New Reviewer

Never received my item.

Eco Flower - Never received my item.
I ordered about $55 dollars worth and never received my item. I emailed them several times everytime getting an automated response: (Oh, it has been 10 months)
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ID
#1237683 Review #1237683 is a subjective opinion of poster.
Service
Eco Flower Delivery Service
Reason of review
Order processing issue

HORRIBLE

I placed an order on a Friday for wedding items, I called Monday to cancel my order which is within my rights according to their terms and conditions. I was treated horribly and spoke down to. When I asked the supervisor "Mel" why she was being so rude and condescending when I was being polite and trying to find a solution she yelled at me and stated "I'm not arguing with you, I'm not being condescending that's your perspective" for which I replied "that's exactly what a condescending person would say". She didn't like that. She refused to help me and just quoted "its our policy"
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ID
#1178646 Review #1178646 is a subjective opinion of poster.
Service
Eco Flower Customer Care
Reason of review
Poor customer service
Loss
$145
Preferred solution
Full refund

Thieves

I placed my order in April, 2017. The timeline wasn’t given prior to my order placement but in the confirmation. After several months I sent a message asking about my order. The response received something like “eh we don’t know” (my take on what they said). Months later I asked again. Same sort of response. After 7 months I asked for a refund. I didn’t have it in 2 months. I emailed and received the same sort of response. Each time the message is personalized and doesn’t appear to be a stock response. I don’t know how a business can think this is acceptable.
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ID
#1164971 Review #1164971 is a subjective opinion of poster.
Service
Eco Flower Shipping Service
Reason of review
Order processing issue

Not reliable

I ordered in May for event in July. I was never contacted to explain delay. I called several times and was told it would be expedited. In December I was fed up and called again and order was still not ready to ship. I complained and now they magically found the flowers to complete my arrangement. I have not received so I am still waiting. I would not recommend lending them your money as without my complaining this is what you can expect. Customer service is unreliable. Company cannot be trusted. I can't evaluate the product because after 7 months I do not have anything. They apologized but after this long I think more is in order to cover my waiting.
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ID
#1156052 Review #1156052 is a subjective opinion of poster.
Service
Eco Flower Delivery Service
Reason of review
Order processing issue

Never received the items

Ordered 2 pictures in June. It is now November. I attempted to contact them 3 times by email and 3 times per phone. Got the usual run around and never got to speak to a person, just am answering machine. I have ordered from them before and they were late but not this late. Very disappointed. Will never order from them again. To be fair I have ordered grom them in the past and like their product.
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ID
#1131798 Review #1131798 is a subjective opinion of poster.
Service
Eco Flower Shipping Service
Reason of review
Problem with delivery

DONT WASTE YOUR TIME OR MONEY!!

Ordered in January still haven’t received half my order. Emailed them in August and was told they were working on it. Now I demanded a refund and they said they can’t seem to refund my card so they’ll be sending a check. We’ll see. I can’t understand how they can still be in business when people aren’t getting the products they’re ordering. Absolutely ridiculous!! They don’t deserve to be in business. Stop giving them money!
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ID
#1128220 Review #1128220 is a subjective opinion of poster.
Service
Eco Flower Shipping Service
Reason of review
Order processing issue

WORST EVER

Months ago I ordered a gift and they never shipped it. After I ordered, they said it would take 6 weeks to deliver! When it something like a flower arrangement, which is usually either a gift or for an event, that is just ridiculous. It wasn't going to make it in time for a birthday, so I asked for a refund. Then I asked for a refund upwards of 10 times and they kept telling me they would submit it and they still haven't. It's been 6 months and I'm calling it a loss, but I want to make sure others don't fall for this scam. NEVER ORDER FROM THIS COMPANY!! Don't waste your time, money, or energy.
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ID
#1126572 Review #1126572 is a subjective opinion of poster.
Service
Eco Flower Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$60
Preferred solution
Full refund

Fraudulent Company

Ordered $145 worth of products in March 2017. My card was charged right away. Still no flowers and its November. No one will return my emails or voice messages. I don't know hiw someone hasn't shut them down yet.
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ID
#1124216 Review #1124216 is a subjective opinion of poster.
Service
Eco Flower Shipping Service
Reason of review
Order processing issue

Fraudulent Company

Not sure if anyone actually receives product but 3 months in and after they charged my credit card no product, no tracking and no answer. You can dial every department in company it just rings and all emails respond with same patent automatic sorry for delay. It’s a ghost company
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ID
#1119323 Review #1119323 is a subjective opinion of poster.
Service
Eco Flower Shipping Service
Reason of review
Order processing issue
New Reviewer

Terrible

Do NOT purchase from these people. I placed an order that clearly was done in a rush even though it wasn't a rush order, received them today damaged. Not only from production with strands of hair-like glue from a glue gun all over my bouquet but my husband-to-be boutonniere was ripped, had two separate burn marks from the tip of a glue gun and was drooping as though it was an old wilted flower and all they're claiming is that its imperfections because it's a natural wood product. While I can understand that things aren't always going to be exactly as pictured I would expect expect it to at least be a product that was not damaged with a false claim of natural imperfections which is not the case and I will be taking them to a local dealer of their flower or rather a dealer of a similar product to get there impression as well to include in my dispute of my purchase. Additionally they have poor customer service response, and my purchase wasn't even complete, orders are to include 6 replacement flowers in case of damage during shipment which were not included in case I even wanted to attempt to use these for my wedding that is on the 22nd and out of town, so my ability to even have flowers for my wedding day is slim to none since it's on a Sunday in Key West. I feel like they are trying to insinuate I'm wanting something for nothing, which is not the case I have been very excited to receive this package and more so when the box arrived today it was very disappointing, I am 46 year old smoker, and deal with a lot of antiques and wood products I think I know the difference between ripping & burn marks versus natural imperfections. I've been intermittently crying ever since. Just get real flowers and Google how to preserve them, or pay the extra money and have them freeze dried for preservation.
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ID
#1117026 Review #1117026 is a subjective opinion of poster.
Product
Eco Flower Artificial Flowers
Reason of review
Bad quality
New Reviewer

Orders Not received from May 15th and Sept 1.

Ecoflower does not respond to emails, the customer service number you have to leave a message...Nothing...Want my money back. Their flowers are great but the customer service and getting the orders you paid for do not pan out. They have had almost $150 of mine since May 15th. Still NO Flowers...I have continued to contact them through phone calls (they answered once) and responded to two emails out of multiple calls and emails. Different story every time...Still NO Flowers...wanted to give it one more shot. Placed a $117 order on Sept 1 and STILL NO Flowers. How is this company still in business????? Guess I need to call the BBB and file a complaint and get my money back.
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ID
#1116338 Review #1116338 is a subjective opinion of poster.
Service
Eco Flower Delivery Service
Cons
  • No way to reach them
  • Keep your money and no delivery
  • No follow though
Reason of review
Poor customer service
Loss
$270
Preferred solution
Let the company propose a solution

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